This is At Finchup, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we’re here to help.a sample page.

Returns

You can request a return within 7 days of receiving your order.

The product must be unused, unworn, and in original condition with tags and packaging intact.

Items that are damaged due to misuse, washing, or incorrect handling are not eligible for return

Non-Returnable Items

The following items cannot be returned or exchanged:

Innerwear or personal care items

Products bought on sale or discount

Items damaged after delivery due to customer use

Refunds

Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.

If approved, the refund will be processed within 5–7 working days

Refunds will be issued via the original payment method or store credit, depending on the payment option used.

Exchange

Exchanges are allowed for size or defective products, subject to stock availability

To request an exchange, please contact us within 48 hours of delivery.

Shipping Cost

Return shipping costs are the responsibility of the customer unless the product is damaged or incorrect due to our mistake.

How to Request a Return

To start a return or exchange, please contact us:

Email finchupbd@gmail.com

Phone/WhatsApp : 01641806024